Compoz Paris | Se sentir bien, naturellement

Terms and Conditions of Sale

1. General

The website of the company Artiris SAS, located at (the “Site”), is an e-commerce platform created, developed, and managed by Artiris SAS (“Artiris” or “we”), a French company with its registered office at 15 Rue Ruhmkorff – 75017 Paris, registered with the RCS of Paris under number 815 224 688.

These General Terms and Conditions of Sale (the “GTC”) create a contract between the customer (“Customer,” “you,” or “your”) and Artiris SAS. The Customer is an end consumer, a natural person (not a company) who purchases Compoz products (Diffuser, capsules) and accessories (the “Products”) for any use other than professional, resale, or distribution. All purchases for professional use, resale, or distribution are strictly prohibited, and anyone who does not fall within the definition of the Customer must contact the customer service of Artiris SAS at the following address: for more information regarding the selective distribution network of Compoz Paris and its authorized resellers.


2. Orders


2.1  Products are offered for sale within the limits of available stocks.

2.2  Artiris retains ownership of the Products delivered until full payment of the invoices and reserves the right to suspend delivery in case of late payment until full regularization of the debtor’s account.

2.3  Artiris reserves the right to refuse an order or to demand advance payment in case of overdue invoices or insolvency.

2.4  The transfer of risks related to the Products to the Customer occurs upon receipt of the Products by the Customer at the address indicated in the Order Confirmation.


3. Right of return (withdrawal)


3.1  Regardless of the distribution channel used, you have a period of 14 days from the receipt of the Product to notify us of your wish to return it if it does not suit you, and then 14 days from this notification to return it to us, without having to indicate a reason. To exercise this right of return, you can use the withdrawal form available on or make any unambiguous declaration indicating your intention to return the Product.

3.2  For reasons of hygiene and safety, only unused Products will be taken back, correctly protected, in their intact original packaging, in perfect condition, suitable for resale, accompanied by any accessories, operating instructions, and documentation, as well as the corresponding invoice. These conditions are cumulative.

3.3  Subject to the above, Artiris will refund you by bank transfer the price of the returned Products and the invoiced shipping costs (based on standard delivery costs), if already paid, within 14 working days following the date on which you exercised your right of return. The return shipping costs will be at your expense.

3.4  The provisions of this Article 3 do not apply to products made to measure at the request of the Customer.


4. Prices, invoicing, and payment


4.1  The prices invoiced, all taxes included, excluding delivery costs, corresponding to the Products you order, are those in force on the day of purchase when made in-store or on the day of order transmission in the case of distance selling. Invoices are payable in cash. No discount will be granted for early payment.

4.2  In case of non-payment of the amounts due on their due date, a conventional late payment indemnity of 10% of the amount due will be required, with a minimum of €15 per claim. This indemnity cannot exceed the sum of €40 regardless of the total amount outstanding.

4.3  In certain cases, and notably if you subscribe to the Subscription Service, you may receive a fixed sum (hereinafter the “Customer Credit”) on your Compoz Customer Account. The Customer Credit is linked to your Compoz Customer Account and can be used at any time but within the limit of two (2) years following the deposit on the Compoz Customer Account. Any Customer Credit not used after this deadline will be permanently lost and will not be refunded or compensated in any form. The Customer Credit is nominative, non-transferable, non-refundable, and cannot be exchanged in any form. This specific payment method by Customer Credit takes priority over other payment methods. Therefore, the Client Credit will be prioritized and utilized first, up to the total amount, to settle your orders.

4.4  Payment in instalments with Alma: if you pay for your order in instalments, you accept Alma’s general terms and conditions for clients of Alma, as well as Alma’s special terms and conditions for clients of Artiris SAS.


5. Delivery costs

Delivery costs in metropolitan France are those in force on the day of transmission of the order as they appear on the rates applicable on that date. Unless otherwise indicated, they are at your expense and are included separately in the invoice. In the event of delivery outside metropolitan France, you, as the importer, are responsible for the payment of all customs duties, taxes or other charges imposed on arrival of the Product.


6. Terms of delivery

All orders will normally be delivered on the delivery date indicated in the Order Confirmation. Delivery dates are approximate and may vary in the event of an event beyond Artiris’ control, such as the carrier responsible for delivery or the location of the Customer. If Artiris is unable to meet the estimated delivery date, we will contact the Client to propose another approximate delivery date. Furthermore, if delivery is not made within thirty (30) days from the delivery date confirmed at the time of the order, the Customer is entitled to cancel the order and will be refunded the amount of the cancelled order.


7. Verification of Products

It is your responsibility to check the number and condition of the Products upon receipt and, in the event of damage or missing items, to make the usual reservations with the carrier and to inform Artiris within 2 days of receipt (keeping the invoice and the signed delivery note). Artiris will then provide you with identical replacement Products or reimburse you.


8. Maintenance and after-sales service

You are responsible for the routine maintenance of the machine and its cleaning. In view of the technical specifications of the machines and for safety reasons, repairs may only be carried out by the manufacturer’s service department in accordance with the conditions of the individual machine. Consequently, the manufacturer and Artiris shall not be held liable for any modification, repair, addition and/or replacement of spare parts on the machine by anyone other than the after-sales service. The expected availability of spare parts for a repairable machine is 5 years from its date of manufacture (information mentioned on the identification plate).


9. Warranty of the machines

The machines are guaranteed by the manufacturer according to the conditions transmitted at the time of purchase, without prejudice however to the legal guarantee for hidden defects as provided for in articles 1641 to 1649 of the Civil Code, which stipulates in particular that “The seller is bound by the guarantee on account of hidden defects in the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or would only have paid a lower price for it, if he had known about them. The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect. “The seller is also subject to the legal guarantee of conformity provided for in Articles L. 217-4, L. 217-5 and L. 217-12 of the French Consumer Code, which stipulates in particular that “The seller shall deliver goods in conformity with the contract and shall be liable for any lack of conformity existing at the time of delivery. To be in conformity with the contract, the goods must be fit for the use usually expected of similar goods. Any action resulting from the lack of conformity shall be time-barred two years after delivery of the goods”.

You may decide to implement the legal guarantee of conformity. You then have 2 years from the date of delivery of your new property to take action. You can choose between repairing or replacing your good, subject to the cost conditions set out in Article L.217-9 of the French Consumer Code. You are exempt from having to provide proof of the existence of the lack of conformity of the good during the 24 months following the delivery of the good. Except for second-hand goods. The legal guarantee of conformity applies independently of any commercial guarantee that may have been granted. You may also decide to implement the guarantee against hidden defects of the item sold within the meaning of article 1641 of the Civil Code. In this case, you can choose between cancelling the sale or reducing the price in accordance with article 1644 of the Civil Code.


10. Environnement

As a distributor, Artiris is obliged to collect an eco-participation from its customers, which will be paid to a state-approved eco-organism, in order to finance the collection, depollution and recycling of Waste Electronic and Electronic Equipment (WEEE). Consequently, for any purchase of a new electronic or electrical household appliance from Artiris, you will contribute to the payment of an eco-participation, the amount of which is indicated on the product sheet of the appliance concerned.


11. Garantie de la protection des données


11.1  Artiris will not transfer your personal data or make them available to third parties in any form whatsoever, with the exception of Artiris Group companies, its subcontractors and suppliers of satisfaction surveys who will use them in a timely and confidential manner. These data are processed by Artiris in strict compliance with applicable laws and its personal data protection policy available by clicking HERE.

11.2  In accordance with the French Data Protection Act of 6 January 1978, you have the right to access, rectify and delete any personal data concerning you by writing to Artiris at the address below: Artiris SAS – Service Protection des données personnelles – 15, Rue Ruhmkorff, 75017 Paris.


12. Force majeure

The liability of Artiris is expressly excluded, and a breach of its obligations or a violation of these GTC cannot be invoked against Artiris, for losses, damages or delays suffered by the Client resulting from causes beyond the control of Artiris, such as, but not limited to, force majeure, war, invasion, insurrection, riot, civil or military war, flood, fire, natural disasters, explosions, government actions, terrorist threats and acts, national emergencies, revolutions, epidemics, lockouts, strikes and other worker protests (whether related to Artiris workers or not), constraints or delays affecting the carrier, inability or delay in obtaining adequate and suitable materials, telecommunication breakdowns or power failures.


13. Accessibility and evolution of the general conditions

Artiris reserves the right to modify these general terms and conditions at any time by publishing a new version that will be applicable to any order placed after its first publication on the website.


14. Litigation, applicable law and jurisdiction


14.1  These Conditions, and more generally the Contract formed between the parties, are governed by French law.

14.2  All disputes that may arise between the Parties as a result of the validity, interpretation or performance of the Contract shall be subject to the exclusive jurisdiction of the Commercial Court of Paris.


Artiris SAS / Compoz Paris
© 2023 Artiris SAS. All rights reserved.

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