1.  General Provisions

 

1.1    These terms govern your relationship with the company Artiris SAS, a French company with its registered office at 15 Rue Ruhmkorff – 75017 Paris, registered with the RCS of Paris under number 815 224 688 (hereinafter “Compoz Paris“) concerning:

(i) the subscription service for Compoz Paris brand capsules (hereinafter the “Capsule Subscription Service“); and

(ii) the subscription service for Compoz Paris brand capsules with the rental of a capsule composer (hereinafter the “Capsule Subscription Service & Diffuser Rental“).

(together or separately, the “Subscription Service(s)“).

 

1.2    Subscription Services are available in mainland France and Corsica.

 

1.3     By choosing to subscribe to one of the Subscription Services with commitment, you expressly accept these conditions, including the commitment period, which is set at a minimum of twelve (12) months (hereinafter the “Commitment Period“).

 

1.4    By choosing to subscribe to one of the Compoz Paris Capsule Subscription Services without commitment, the Compoz Paris Capsule Subscription Service will last as long as you choose to pay your Monthly Packages. You can terminate it at any time, without any penalty, subject to a notice period of thirty (30) calendar days.

 

1.5    These conditions apply in addition to the general terms of sale of Compoz Paris, which are available at the following address: https://compoz-parfum.com/conditions-generales-vente. In case of contradiction between these two documents, the provisions of these general conditions for the Compoz Subscription Service will prevail.

 

2.  Cost of Subscription Service

 

2.1    Subscription Services have a fixed cost that will be billed monthly (hereinafter the “Monthly Package“) and debited directly from your bank account, depending on the chosen offer.

 

2.2    The first Monthly Package must be paid on the day of subscribing to the Subscription Service. Subsequent Monthly Packages will be debited on the same day of each month (plus or minus three (3) days), in accordance with the bank details specified during subscription, the authenticity of which you will certify, and you must ensure that the bank account is sufficiently funded on the day of debits. It is understood that in case of modification of bank details during the Commitment Period, you undertake to notify Compoz of any changes to ensure the validity and execution of debits on the correct date.

 

3.  Content of Subscription Service

 

3.1    To subscribe to one of the Subscription Services, you must first register your customer data and provide, in particular:

         (i) for individuals: name, first name, date and place of birth, copy of a valid identity document; and

         (ii) for legal entities: corporate name, registered office address, name and first name of the person authorized to represent the company in accordance with the company’s articles of association, and a copy of the up-to-date Kbis extract.

Subscription to the Subscription Service implies full acceptance of paying the Monthly Package corresponding to the selected Subscription Service every month.

 

3.2    In return for the payment of Monthly Packages, you can regularly choose Compoz Paris capsules using your Customer Credit, as described in Article 4 below.

 

3.3    If you subscribe to the Capsule & Compositeur Rental Subscription Service, throughout the Commitment Period, the Capsule & Diffuser Rental Subscription Service will be linked to a unique Compoz Paris Customer Account, and you will not be able to subsequently change the model of composer you selected during subscription and which was made available to you.

 

3.4    Furthermore, depending on the chosen formula under the Capsule Subscription Service, a discount will be applied to the pre-tax price of the Compoz composer, in case of full or installment purchase of the latter at the time of subscription to the Capsule Subscription Service.

 

4.  Compoz Paris Customer Credit

 

4.1    Every month, you will receive a fixed amount credited to your Compoz Paris Customer Account (hereinafter the “Customer Credit”), which will allow you to select the Compoz Paris capsules you want to purchase on the website https://compoz-parfum.com (hereinafter the “Website”) and/or in one of the Compoz Paris network stores in mainland France and Corsica.

 

4.2    The Customer Credit is linked to your Compoz Paris Customer Account and can be used at any time, by presenting your identity card or by logging in with your credentials, throughout the duration of the subscribed Subscription Service. Any unused Customer Credit after this deadline will be permanently lost and will not be refunded. However, the customer can use the Customer Credit for the purchase of new capsules for two (2) months after the deadline. You can check your Customer Credit balance by logging into your Compoz Paris Customer Account on the Website.

 

4.3    The Customer Credit will be deposited into your Compoz Paris Customer Account within four (4) working days after payment of your Monthly Package. The Customer Credit is nominative, non-transferable, non-refundable, and cannot be exchanged in any form. This specific payment method by Customer Credit takes precedence over other payment methods. Thus, the Customer Credit will be prioritized and used, up to its total amount, to pay for your orders.

 

5.  Withdrawal Period

 

5.1    Individuals have the option to change their minds and notify us of their wish to cancel their subscription to the selected Subscription Service, without giving any reason, within fourteen (14) days from the receipt of the order following your subscription to the Subscription Service. Legal entities do not have a right of withdrawal, unless otherwise provided by law.

 

5.2    To exercise this right, you can inform Compoz Paris by email at the address abonnement@compoz-parfum.com. You will need to make an unambiguous statement indicating your intention to withdraw from the Subscription Service within this same period by either sending an email or visiting one of our Compoz Paris stores.

 

5.3    If you have subscribed to the Capsule & Diffuser Rental Subscription Service, you will also need to return the Compoz Paris composer subject to rental at your expense and without delay, in perfect working condition, to the following postal address: 41 rue du Château, 92100 Boulogne-Billancourt, France.

 

5.4    Only unused Compoz Paris products, correctly protected, in their intact and unopened original packaging, in perfect condition, suitable for resale, accompanied by any accessories, operating instructions, documentation, and the corresponding invoice will be accepted for return, as a matter of hygiene and safety. These conditions are cumulative.

 

5.5    If you have subscribed to the Capsule & Compositeur Rental Subscription Service in a partner store, you will also need to return the Compoz Paris compositeur at your expense and in accordance with the rules of the partner store, by necessarily sending us the return slip validated by the store, as well as the invoice for the composer and the invoice for the Subscription Service.

 

5.6    In case of failure to fulfill the obligation to return, the customer will be subject to the provisions of Article 10.1 below.

 

5.7    Subject to the above, the refund will be made by bank transfer to the same bank account provided for the payment of the Subscription Service.

 

6.  Duration

 

6.1    If you have subscribed to the Compoz Paris Capsule Subscription Service without commitment, the Compoz Capsule Subscription Service will last as long as you choose to pay your Monthly Packages. You can terminate it at any time, without any penalty, subject to a notice period of thirty (30) calendar days.

 

6.2    If you have subscribed to the Subscription Service with commitment, it will last according to the chosen formula. At the end of the Commitment Period, and unless you express otherwise to Compoz at least three (3) months before its term, the Subscription Service will be automatically renewed under the same conditions. Notice must be communicated to Compoz by email at abonnement@compoz-parfum.com, or by visiting one of our Compoz Paris stores.

 

6.3    As part of the subscription to a Capsule & Diffuser Rental Subscription Service, the Compoz Paris compositeur subject to rental must be returned in perfect working condition within ten (10) days following the effective end date of the subscription, at your expense, directly to the following postal address: 41 rue du Château, 92100 Boulogne-Billancourt, France.

 

6.4    In case of failure to fulfill the obligation to return, the customer will be subject to the provisions of Article 10.1 below.

 

7.  Change of Subscription Service

 

7.1    The customer may choose to upgrade from one Subscription Service to another and within the same subscription service, choose a different subscription plan.

 

7.2    In the case of an upgrade from a non-committed Subscription Service to one of the Subscription Services with commitment, the customer agrees to subscribe to the new chosen Subscription Service under the conditions of the Subscription Services with commitment as described in these general conditions for the Compoz Paris Subscription Service. Consequently, the customer commits for the Commitment Period and will have the option to acquire a composer under the same discount conditions as those mentioned in Article 3.4 above.

 

7.3    Any customer subscribing to a Subscription Service with commitment and wishing to subscribe to another formula with commitment will be committed for a new commitment period under the chosen Subscription Service. The customer will have the option to acquire a composer under the same discount conditions as those mentioned in Article 3.4 above.

 

8.  Early Termination of Subscription Service with Commitment

 

8.1    If you wish to terminate your subscription to the Subscription Service before the end of the Commitment Period, you should contact us by email at abonnement@compoz-parfum.com, or by visiting one of our Compoz Paris stores.

 

8.2    In case of early termination request for your Subscription Service with commitment, before having paid all the Monthly Packages in full, you will be liable for a termination indemnity equal to 80% of the total amount remaining due under the Subscription Service, from the month during which you notified us of your wish to terminate said subscription, until the end of the Commitment Period (hereinafter the “Termination Indemnity“).

 

8.3    Furthermore, in case of early termination of your Subscription Service with commitment, while benefiting from a discount when purchasing a compositeur, you will be liable for 80% of the total amount of the discount you benefited from, in addition to the total remaining installments to be paid in the case of installment purchase of the Compoz compositeur (hereinafter the “Penalty Indemnity“).

 

8.4    Moreover, in case of early termination of your Capsule & Compositeur Rental Subscription Service, the customer agrees to return the Compoz Paris compositeur subject to rental at his/her expense, within ten (10) days following the effective end date of the subscription, to the following postal address: 41 rue du Château, 92100 Boulogne-Billancourt (France).

 

8.5    No refund of the Monthly Packages already paid will be made from the termination of the Subscription Service. If there is any Customer Credit remaining after paying the Termination Indemnity and the Penalty Indemnity, the customer will have the option to use the remaining balance during its validity period (under the conditions of Article 4 of these terms).

 

8.6    This possibility of early termination does not affect your right to exercise your withdrawal right under the conditions specified in Article 5 of these terms.

 

9.  Early Termination of Subscription Service

 

9.1    In case of non-payment of the Monthly Package when due, Compoz Paris reserves the right to block access to your Compoz Customer Account and your Customer Credit until payment has been regularized. If payment has not occurred more than thirty (30) calendar days after its due date, Compoz Paris reserves the right to terminate your Subscription Service automatically and charge you, if applicable, the Termination Indemnity and Penalty Indemnity provided that at the time of termination, the Monthly Packages had not been regularly and fully paid. Any unused Customer Credit after this deadline will be permanently lost and will not be refunded or compensated in any form.

 

9.2    Furthermore, in the event that the Customer has purchased a Compoz Paris compositeur in installments, in case of breach of the terms and conditions provided for under the credit purchase. Compoz Paris reserves the right to block access to his/her Compoz Paris Customer Account and Customer Credit until payment has been regularized. If payment has not occurred more than thirty (30) calendar days after its due date, Compoz Paris reserves the right to terminate his/her Subscription Service automatically and charge him/her the Penalty Indemnity, and if applicable, the Termination Indemnity provided that at the time of termination, the Monthly Packages had not been regularly and fully paid. Any unused Customer Credit after this deadline will be permanently lost and will not be refunded or compensated in any form.

 

10. Restitution

 

10.1    If the Customer does not return the Compoz Paris compositeur or returns it in poor working condition, Compoz will charge the Customer the public selling price of the relevant Compoz Compositeur model in effect on the day of the order.

 

11. Accessibilité et évolution des conditions générales

 

11.1    Compoz Paris reserves the right to modify these general conditions at any time by publishing a new version that will apply to any order placed after its first posting on the following website: https://compoz-parfum.com/.

 

12. Applicable Law and Jurisdiction

 

12.1    These general conditions, and more generally the contract formed between the parties, are governed by French law.

 

12.2    Any disputes that may arise between the parties due to the validity, interpretation, or execution of these general conditions and/or a contract will be subject to the exclusive jurisdiction of the Commercial Court of Paris.

 

Artiris SAS / Compoz Paris
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